Refund & Returns Policy

We want you to love your purchase from Slow Stepper. If something’s not quite right, here’s how we handle returns and refunds:

Return Window

You have 30 days from the date of delivery to return your item. Unfortunately, if more than 30 days have passed, we can’t offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be unused and in the same condition you received it.
It must be returned in its original packaging.
You must provide proof of purchase (e.g. email confirmation or receipt).

Non-Returnable Items

Personalised or custom-made items
Gift cards
Digital/downloadable products

Partial Refunds (if applicable)

Any product showing clear signs of use
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once we’ve received and inspected your return, we’ll notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within a few working days.
Please allow time for your bank or payment provider to post the credit.

If you haven’t received your refund after a reasonable amount of time:

Double-check your bank account or credit card Contact your bank or payment provider Still no luck? Contact us here: https://slowstepper.co.za/contact/

Your Heading

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they’re defective or damaged. To request an exchange, please contact us and we’ll guide you through the next steps.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once your return is processed.


If the item wasn’t marked as a gift or was sent to the buyer, we’ll refund the original purchaser.

Return Shipping

To return your item, you’ll need to send it to:


Slow Stepper
PostNet Suite #075
Private Bag X80
Bergvliet
7864

You’re responsible for return shipping costs Original shipping costs are non-refundable We recommend using a trackable courier or purchasing shipping insurance. We can’t guarantee receipt of your returned item.

Need Help?

For questions about returns or refunds, please reach out via our contact form and we’ll get back to you as soon as we can. https://slowstepper.co.za/contact/